Delivery Policy
We aim to deliver your food fresh and on time. Please review the following delivery terms:
- Delivery is available within designated areas. Fees may apply based on your location.
- Estimated delivery times are provided for convenience but are not guaranteed due to unforeseen factors like traffic or weather.
- Customers are responsible for providing accurate delivery details. Incorrect information may result in delays or undelivered orders, for which we cannot be held responsible.
- For contactless delivery, please ensure someone is available to receive the order at the specified location.
- In case of a delay or delivery issue, please contact us immediately, and we will do our best to resolve it.
Thank you for choosing Sakura Sushi! We appreciate your business and look forward to serving you.
Refund Policy
At Sakura Sushi, we strive to ensure your satisfaction with every order. If there is an issue with your order, please notify us immediately so we can address it promptly.
- Refunds will only be issued in the following situations:
- Incorrect items delivered.
- Food quality concerns.
- Refund requests must be made within 24 hours of receiving your order.
- Refunds will be processed through the original payment method and may take 5-10 business days to reflect in your account.
- Orders cannot be canceled or refunded once they have been prepared or delivered.
For any issues, please contact us directly via +442081431028